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Shipping & Returns

  • Thank you for your business. Our team will do its best to provide you with top quality products and excellent service.
  • Every effort has been made to take clear and accurate photos; however, due to the printing process, actual product color may not be exactly as shown.
  • As most items are handcrafted, dimensions and colors may slightly vary. Most basket/planter sets may be split into singles – please inquire. Minimum `order is $200 for shipping, or $25 for cash & carry (before shipping & taxes).
  • No handling fee, small order fee or minimum shipping charges. Prices are wholesale, FOB our warehouse in Mississauga.
  • GST/HST will be added as applicable. Unless otherwise indicated, there are no multiple discounts, if products are on sale.
  • Out of stock items will automatically be kept on backorder and shipped when received, with prior customer authorization.
  • Orders may be shipped on Visa or MasterCard – sorry we do not ship COD.
  • For pickup orders, cash, or Interac may also be used. A $25.00 fee will apply for an NSF cheque.  All Cash & Carry sales are final. 
  • Orders may be called in, faxed, or emailed. You can use your own order form, or ours, available on our website, and on the last page of this catalogue.
  • For Net-30 terms, please contact us for a Credit Application. A late payment charge of 2% per month will be added for overdue accounts.
  • A delinquent Net-30 day account may lose its status and automatically revert to credit card terms.
  • Unless otherwise requested at time of order, the most economic ground freight company will be used.
  • Exact freight charges will be added. Please note that, as per all freight companies, shipping charges are calculated on the higher of “dimensional weight” or “actual weight”.
  • Every effort is made to carefully inspect and safely package each order before it leaves our warehouse. Your order will be shipped by common carriers.Please inspect all boxes upon arrival and report visible damages to the driver when signing the documentation.
  • In the event you have any damages, claims or shortages, please let us know in writing (email or fax) within 5 days of receipt of the merchandise. We will contact you to make the necessary arrangements. Please do not discard the original packing material, as it may be needed for inspection by the shipping company for claims resolution purposes.
  • Please call for return authorizations. Returns are subject to a 15% restocking fee plus freight charges.
  • Despite the continuous increase in overall product cost, every effort is made to maintain the lowest prices without impacting quality. However, due to the continuous volatility of the US dollar, prices are subject to change without notice.
  • Typographical errors are subject to correction. Plants, accessories & gourmet fillers in gift baskets are for illustration only.

 

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